U.S. Returns & Exchanges Policy
Requests for returns or exchanges must be made to us within 30 days from the date your order shipped and are reviewed on a case-by-case basis. Please visit the CONTACT US page to submit a message with your request or call us at 724-998-1548.
Our returns & exchanges policy lasts 30 days and approval is at our sole discretion. If 30 days have passed since your purchase, we can’t offer you a return or exchange.
To be eligible for a return or exchange, your item must be unworn, unwashed, undamaged, unaltered and in the same condition that you received it. The customer is responsible for all return shipping costs.
Non-Returnable Items
The following items CANNOT be returned or exchanged:
- Gift Cards
- Custom Team Apparel
- Personalized Items
- Clearance and/or Discontinued Items
Damaged or Defective Items
Claims for damaged or defective items MUST BE MADE WITHIN 3 DAYS of delivery. If you received an item that was defective or damaged during shipping please contact us IMMEDIATELY so that we can file a claim and get you a replacement right away.
Refunds
If your request to return an item is approved, you will be given a return address to ship the item back at your own expense.
Once the item is received and inspected, your refund will be processed and a credit (minus shipping) will automatically be applied to your credit card or original method of payment (this can sometimes take a few days to show up in your account).
Under certain circumstances, a refund may be issued in the form of a store credit (Clayshootingapparel.com E-Gift Card). All returns and refunds are approved at our sole discretion.