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Returns & Exchanges

U.S. Returns & Exchanges Policy

Requests for returns or exchanges must be made to us within 30 days from the date your order shipped and are reviewed on a case-by-case basis. Please visit the CONTACT US page to submit a message with your request or call us at 724-998-1548.

Our returns & exchanges policy lasts 30 days and approval is at our sole discretion. If 30 days have passed since your purchase, we can’t offer you a return or exchange.

To be eligible for a return or exchange, your item must be unworn, unwashed, undamaged, unaltered and in the same condition that you received it. The customer is responsible for all return shipping costs.

Non-Returnable Items

The following items CANNOT be returned or exchanged:

  • Gift Cards
  • Custom Team Apparel
  • Personalized Items
  • Clearance and/or Discontinued Items

PILLA EYEWEAR ITEMS are normally non-returnable. If you should have any issues with your Pilla order, please contact us immediately upon receipt to discuss possible options.

Damaged or Defective Items

Claims for damaged or defective items MUST BE MADE WITHIN 3 DAYS of delivery. If you received an item that was defective or damaged during shipping please contact us IMMEDIATELY so that we can file a claim and get you a replacement right away.


If your request to return an item is approved, you will be given a return address to ship the item back at your own expense.

Once the item is received and inspected, your refund will be processed and a credit (minus shipping) will automatically be applied to your credit card or original method of payment (this can sometimes take a few days to show up in your account).

Under certain circumstances, a refund may be issued in the form of a store credit ( E-Gift Card). All returns and refunds are approved at our sole discretion.

Need more help?

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